At Auxus, we believe an exceptional workplace experience feels effortless—warm, human, and genuinely supportive. As part of the Glad Group, with more than 33years of collective service excellence, our mission is simple: Create Lasting Impressions Every Day.
Job Description
Full-Time, Part Time & Casual Roles Available
About the Role
We are seeking a highly professional and customer-focused Commercial Concierge team members to be the first point of contact for tenants and visitors in multiple prestigious Sydney CBD building. In this role, you will provide an exceptional customer experience, ensuring all interactions are handled with professionalism, efficiency, and warmth.
At Auxus, we take pride in Creating Lasting Impressions Every Day, delivering excellence in customer service. Be a part of the growth of Auxus in New South Wales.
Key Responsibilities
Act as an ambassador for the building, delivering a premium level of customer service.
Greet tenants and visitors with a welcoming and engaging approach.
Assist with wayfinding, transportation bookings, restaurant reservations, and ad-hoc requests.
Build strong relationships with tenants and visitors to enhance their experience.
Manage visitor access, escort VIPs, and provide support for building tours.
Coordinate deliveries, including flowers and couriers.
Maintain high presentation standards of the concierge desk and lobby areas.
Log tenant service requests (TSRs) and follow up to ensure timely completion.
Support event coordination, including setup and hosting of activations.
Engage with retailers to promote special tenant offers.
Assist with reporting and documentation related to building operations and tenant engagement.
Desired Skills and Experience
About You
A passion for customer service with a warm and professional demeanour.
Excellent interpersonal and communication skills.
Ability to multitask and handle various requests efficiently.
Strong attention to detail and problem-solving skills.
Experience in a concierge, customer service, hospitality, or corporate front-of-house role preferred.
Proficiency in Microsoft Office and ability to learn internal building management systems.
Flexibility to adapt to a dynamic environment and take initiative.
What We Offer
A vibrant and engaging work environment.
Opportunities for career development and growth.
The chance to work in a prestigious corporate setting with a high level of tenant engagement.
A supportive and collaborative team culture.
If you have a passion for delivering outstanding service and creating memorable experiences, we’d love to hear from you! Apply now to join Auxus and be part of a team dedicated to Creating Lasting Impressions Every Day.
