Auxus is backed by over 33 years of property industry experience as part of Glad Group. Our team brings an unrivalled focus on the total customer experience, partnering with tenants and building owners to deliver service excellence at every step of the journey.
At Auxus, we take pride in Creating Lasting Impressions Every Day - making sure our clients know everything is taken care of, effortlessly and with care.
Job Description
Key points
Competitive casual rates | Monday to Friday (business hours)
Be the face of Brisbane's most prestigious commercial buildings
Ongoing training, development & genuine career progression
Employee recognition + wellbeing program (incl. EAP)
About the Role
We are seeking highly professional and customer-focused Commercial Concierge team members to be the first point of contact for tenants and visitors across multiple prestigious Brisbane CBD buildings.
In this role, you will deliver an exceptional customer experience ensuring every interaction is handled with professionalism, efficiency, and warmth. At Auxus, we take pride in Creating Lasting Impressions Every Day. Be a part of our growing presence in Queensland.
Key Responsibilities
Act as an ambassador for the building, delivering a premium level of customer service
Greet tenants and visitors with a welcoming, engaging approach
Assist with wayfinding, transportation bookings, restaurant reservations, and ad-hoc requests
Build strong relationships with tenants and visitors to enhance their experience
Manage visitor access, escort VIPs, and provide support for building tours
Coordinate deliveries, including flowers and couriers
Maintain high presentation standards of the concierge desk and lobby areas
Log tenant service requests (TSRs) and follow up to ensure timely completion
Support event coordination, including setup and hosting of building activations
Engage with retailers to promote special tenant offers
Assist with reporting and
Desired Skills and Experience
About you
A passion for customer service with a warm and professional demeanour
Excellent interpersonal and communication skills
Ability to multitask and handle various requests efficiently
Strong attention to detail and problem-solving skills
Experience in a concierge, customer service, hospitality, or corporate front-of-house role preferred
Proficiency in Microsoft Office and ability to learn internal building management systems
Flexibility to adapt to a dynamic environment and take initiative
Flexibility to take on casual shifts across Brisbane CBD locations
Why join Auxus?
We invest in our people and support you to build a long-term career.
As an employee of Auxus, you’ll have access to:
Ongoing training and development
Career progression opportunities
Employee rewards and recognition program
Employee Assistance Program (EAP)
Auxus is a proud Equal Opportunity Employer and Champion of genuine action towards Reconciliation. We believe diversity strengthens our workplace, and we welcome applications from all backgrounds, including targeted programs for Aboriginal and Torres Strait Islander peoples.
Requirements
To be eligible for this role, you will need:
Full working rights in Australia (students welcome)
A valid police check (or willingness to obtain)
First Aid is preferred (or willingness to obtain)
Ready to apply?
If you're passionate about delivering exceptional service in a premium commercial environment we'd love to hear from you.
Apply now by submitting your resume along with a short cover note outlining your availability
