Creating a Seamless, Supportive Workplace Experience (DCJ Site)
At Auxus, we create welcoming, well-run workplaces where people feel supported and confident throughout their day. This role combines front-of-house service, workplace coordination, and light facilities support to ensure everything runs smoothly behind the scenes. Our mission is simple: Create Lasting Impressions Every Day.
We are now seeking a Concierge with a Facilities Management mindset, someone who naturally anticipates needs, cares about people, and enjoys being at the heart of a connected community.
If you thrive on helping others, feel welcome, supported, and confident navigating their day, this role is for you.
Why This Role Matters
As a Concierge supporting the DCJ workplace, you’ll be the central hub and Facilities Management for employees, visitors, and service partners. Think of it like being the “first point of escalation” of the office someone who keeps things running smoothly, stays two steps ahead, takes ownership, uses judgement, and provides thoughtful, people-centred service across administration, facilities, and daily workplace interactions.
Your impact will shape every first impression, every visitor experience, and the overall wellbeing and flow of the workplace.
What You’ll Do
Workplace & Facilities Support
- Deliver a welcoming, concierge-style greeting to all staff and visitors.
- Act as first point of contact for minor facilities or workplace issues, escalating to contractors or facilities teams when required as well the “go-to” person for anything workplace related.
- Identify issues early through daily walkthroughs and proactive checks.
- Offer guidance, information, and support to onsite clients, assist with visitor inductions and ensure people feel confident and comfortable navigating the site.
Workplace Coordination & Facility-Style Care
- Complete daily walkthroughs to ensure the workplace is clean, functional, safe, and well stocked.
- Oversee meeting room readiness: layout, cleanliness, technology basics.
- Manage stationery, kitchen supplies, lost property, and general office upkeep.
Administration That Keeps the Workplace Running Smoothly
- Manage enquiries via phone, email, and walk-ups.
- Maintain registers (keys, lockers, mail, fleet, issues) with attention to detail.
- Support new starter building inductions and assist with onboarding experience.
- Assist with mail, courier deliveries, visitor passes, and daily service coordination.
Safety, Security & Site Support
- Assist with access card administration and tracking.
- Support WHS reporting and assist with basic safety observations (training provided).
- Escalate hazards or incidents promptly using established processes.
- Conduct periodic walk-throughs of office areas, carparks, and fleet vehicle zones (visual inspections only).
- Assist with first aid support, emergency procedures, and vendor/contractor access.
About You
Naturally approachable, confident, and comfortable speaking with people at all levels
- Enjoys solving problems, finding answers, and keeping things moving.
- Comfortable working independently while being part of a wider team.
- You take initiative without needing to be asked, stepping in when you see something that needs attention. Further escalation may apply.
- Strong customer service in concierge, hospitality, reception, administration, office coordination, or facilities support is highly regarded.
- Professional communication skills—warm, clear, confident.
- A “no task is too small” attitude and pride in presentation.
- Ability to multitask, organise, and stay composed in busy moments.
- A genuine passion for people, customer care, and making someone’s day easier.
- Comfortable with basic tech and administrative systems
Why You’ll Love Working with Auxus
- Supportive, inclusive culture that values diversity and connection.
- Ongoing training and professional development.
- Clear pathways for career progression.
- Access to employee rewards and recognition programs.
- Employee Assistance Program.
- Opportunities for accredited, sponsored study.
- Work with a team that treats each other like family.
Requirements
- Full working rights in Australia
- Current police check
- First Aid certificate (or willingness to obtain)
Ready to Create Lasting Impressions?
If you enjoy working with people, keeping workplaces running smoothly, and solving everyday challenges, we’d love to hear from you. Apply now and join the Auxus team.
