Site Operations & Maintenance Supervisor

Location: Sydney CBD
Asset Type: Premium Commercial & Retail Precinct

About the Role

We are seeking an experienced and motivated Site Operations & Maintenance Supervisor to lead the day-to-day operations of a prestigious commercial and retail asset in Sydney's CBD. Reporting to the Operations Manager, you will be responsible for leading a small on-site team, coordinating maintenance activities, managing contractors, and ensuring the asset operates safely, efficiently, and to the highest standards.

This is a hands-on leadership role requiring a strong operational background, excellent stakeholder management skills, and a commitment to delivering exceptional customer service within a premium property environment.

Key Responsibilities

Team Leadership

• Lead, mentor, and develop a small team of maintenance and operations personnel.
• Allocate daily work activities, monitor performance, and ensure service standards are consistently achieved.
• Foster a collaborative, accountable, and safety-focused culture.
• Conduct regular toolbox talks, coaching sessions, and performance reviews.
• Support the ongoing development and training of team members.

Operations & Maintenance

• Oversee all planned, reactive, and corrective maintenance activities across the asset.
• Ensure building services, plant, and equipment are maintained in accordance with statutory requirements and best practice.
• Coordinate maintenance schedules, work orders, and contractor activities to minimise operational disruption.
• Monitor asset performance and identify opportunities for operational improvements and cost efficiencies.
• Assist with capital works planning and project coordination where required.
• Ensure all maintenance activities comply with legislative requirements, Australian Standards, and company policies.
• Drive a proactive maintenance culture focused on asset reliability and customer satisfaction.

Contractor & Service Provider Management

• Coordinate and supervise specialist contractors and service providers.
• Ensure contractor compliance with site safety requirements, permits to work, and service standards.
• Review contractor performance and assist in managing service agreements.
• Verify work quality and ensure all documentation is completed accurately.

Client & Stakeholder Management

• Serve as the primary on-site representative for the client and key stakeholders.
• Build and maintain strong professional relationships with tenants, clients, contractors, and service partners.
• Respond promptly and professionally to operational issues and client requests.
• Provide regular updates on maintenance activities, incidents, projects, and operational performance.
• Deliver a consistently high level of customer service while ensuring contractual service levels are achieved.

Safety, Risk & Compliance

• Champion a strong safety culture across the site.
• Ensure compliance with all WHS legislation, environmental requirements, and company policies.
• Conduct workplace inspections, risk assessments, and incident investigations as required.
• Manage permit-to-work systems and ensure contractor compliance.
• Support emergency preparedness activities, including drills and emergency response procedures.

Reporting & Administration

• Maintain accurate maintenance records, statutory documentation, and compliance registers.
• Prepare operational reports, KPI reporting, maintenance summaries, and client reports.
• Assist with budgeting, forecasting, procurement, and financial tracking of maintenance activities.
• Utilise Computerised Maintenance Management Systems (CMMS) to monitor work orders and asset performance.
• Support continuous improvement initiatives through data analysis and reporting.

Skills & Experience

• Demonstrated experience in facilities management, building operations, or maintenance supervision within commercial property.
• Previous experience leading and developing maintenance or operations teams.
• Strong understanding of building services including HVAC, electrical, hydraulic, fire, mechanical, and essential services.
• Experience managing contractors and multiple service providers.
• Excellent communication, customer service, and stakeholder management skills.
• Strong organisational skills with the ability to manage competing priorities.
• Proven ability to identify operational risks and implement practical solutions.
• Proficiency with Microsoft Office and CMMS or Building Management Systems (BMS).

Qualifications

• Trade qualification or relevant technical qualification (desirable).
• Certificate IV or Diploma in Facilities Management, Building Services, Engineering, or related discipline (desirable).
• Current White Card.
• Current First Aid Certificate (or willingness to obtain).
• Valid Australian Driver's Licence (desirable).

Personal Attributes

• Strong leader with a collaborative and hands-on approach.
• Customer-focused with excellent relationship management skills.
• Highly organised and capable of managing multiple priorities.
• Calm and decisive under pressure.
• Strong commitment to safety, quality, and continuous improvement.
• Professional, approachable, and solutions focused.

Why Join Us?

This is an outstanding opportunity to join a high-performing team responsible for one of Sydney's premier commercial and retail assets. You will play a key role in delivering exceptional operational performance while leading a dedicated team in a dynamic and rewarding environment.

If you are passionate about facilities operations, enjoy leading people, and thrive in a client-facing role, we would like to hear from you.