Cleaning, Concierge, Security,Security Services - AUS
About Us:
With over 36 years’ experience, Glad Group is positioned as a leader in the delivery of integrated property services across Australia.
Job Description
Key Responsibilities
Lead and supervise security officers
Provide hands-on incident response, management, and escalation
Ensure compliance with SOPs, WHS, and site policies
Coach officers in customer service, de-escalation, and situational awareness
Complete accurate incident reporting and follow-up actions
Assist with rostering, training, and performance management
Liaise with staff, emergency services, and contractors
Promote a safety-first, service-focused site culture
Working Hours:
Monday - Friday 08:00-17:00
Desired Skills and Experience
About You:
Valid State Security Licence (mandatory)
Current Senior First Aid Certificate (mandatory)
Security experience in Retail or Commercial environments
Control room experience (for Control Rooms Operators only)
Experience in customer service
Ability to work collaboratively as a team player
Be well presented with excellent verbal and written communication skills
Ability to work flexible hours across a 24/7 roster, including weekends and public holidays
Benefits at Glad Group:
Career progression through ongoing training and development
Exclusive employee reward and recognition program
Employee Assistance Program
Regular team bonding events
Glad is a proud Equal Opportunity Employer and Champion of genuine action towards Reconciliation. We know that our workplace benefits from diversity and we seek to increase and maintain representation of all people across our workforce. Our aim is to make employment with Glad accessible for all people, including targeted programs for females, Aboriginal and Torres Strait Islanders. If you meet the above criteria, then click APPLY and become a part of the Glad Group family by submitting your resume.
